The Office of Information and Communications Technology is responsible for defining strategic direction for ICT to the Secretariat. It provides oversight of ICT programmes, budgets and decision-making to ensure alignment with the Secretariat’s overall ICT strategy. The team consists of more than 300 people operating global data centers and coordinating services provided by more than 4,000 people in UN offices worldwide. The Office is headquartered in New York.
The Office focuses on strategic, long-term improvements across the Secretariat, through:
- enterprise applications (such as Umoja, inspira, Mail, Self Service, Connections and Docs);
- new technologies and innovation (for example business intelligence, analytics, machine learning, artificial intelligence, and blockchain);
- efficient management and development of its global ICT infrastructure (including lease lines and satellite communications);
- strengthening information security;
- project management frameworks;
- ICT governance; and
- establishment of ICT policies, architecture and standards.
A technology strategy for the future UN
ICT staff across the global Secretariat collaborated to develop a modern, responsive ICT strategy for the United Nations.
The ICT strategy (A/69/517) was a five-year road map designed to ensure that information and communications technology supports the core work of the United Nations in the areas of peace and security, human rights, international law, humanitarian affairs and sustainable development.
The strategy provided a common vision for ICT delivery in the United Nations through modernization, transformation and innovation. It established a framework for improved governance, strong leadership and optimal use of ICT resources to support effective decision-making.
- Modernize: support strategic priorities of the Secretariat through advanced technology
- Transform: restructure ICT globally to provide enhanced services
- Innovate: foster innovative solutions that enable the UN to fulfill its mandates
- Optimize: ensure ICT resources support business objectives and bring value for investment
- Govern: strengthen governance and technical authority to ensure compliance and accountability
The ICT strategy has modernized the way in which technology is used and established capacity and capability in frontier technologies, such as artificial intelligence, machine learning, natural language processing, computer vision, and blockchain. .