Unite Service Desk offers around-the-clock support for Umoja and other UN applications

The Office of Information and Communications Technology (OICT), in collaboration with the regional technology centres, has launched the global Unite Service Desk.  This is a global ICT help desk service comprised of five enterprise service desks (Bangkok, Brindisi, Geneva, Nairobi and New York), functioning as a single source of support.

The role of the Unite Service Desk is to resolve ICT issues for key United Nations applications, including Umoja*, iNeed, Unite Connections, Unite Docs, Unite Identity, Inspira, Contingent Owned Equipment (eCOE), Enterprise Rations Management System (eRMS), Electronic Fuel Management System (eFMS), Citrix, and EarthMed.   

Unite Service Desk is available to all personnel around-the-clock (24/7).

  • For faster service, visit unite.un.org/ictsupport to submit issues online.
  • For urgent matters:
    1. Email esc@un.org; or
    2. Phone ext. 3-3333 in all regions except Asia which is ext. 3333 - visit the website for detailed dialling information across duty stations.  

Additional information will be provided in the coming weeks. Visit the Unite Service Desk on our website for more information.


*Note: Umoja Local Process Experts (LPEs) and Local Focal Points (LFPs) remain the first point of contact for Umoja support.