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About

The Office of Information and Communications Technology is responsible for defining strategic direction for ICT to the Secretariat. It provides oversight of ICT programmes, budgets and decision-making to ensure alignment with the Secretariat’s overall ICT strategy. The team consists of more than ­­300 people operating global data centers and coordinating services provided by more than 4,000 people in UN offices worldwide. The Office is headquartered in New York and sits within the Department of Management.

A technology strategy for the future UN

ICT staff across the global Secretariat collaborated to develop a modern, responsive ICT strategy for the United Nations.

The ICT strategy (A/69/517) was submitted by the Secretary-General at the 69th session of the General Assembly and Member States endorsed all the elements (A/RES/69/262). It defines the roadmap for ICT for the next five years, recognizes lessons learn and improves upon past performance. It embeds an ongoing transformation and innovation agenda particularly with regard to mainstreaming Umoja, the Enterprise Resource Planning system, and the adoption of International Public Sector Accounting Standards (IPSAS).

The strategy provides a common vision for ICT delivery in the United Nations through modernization, transformation and innovation. It establishes a framework for improved governance, strong leadership and optimal use of ICT resources to support effective decision-making.

ICT Strategy Overview: Modernize, Transform, Innovate, Optimize, Govern

  • Modernize: support strategic priorities of the Secretariat through advanced technology
  • Transform: restructure ICT globally to provide enhanced services
  • Innovate: foster innovative solutions that enable the UN to fulfill its mandates
  • Optimize: ensure ICT resources support business objectives and bring value for investment
  • Govern: strengthen governance and technical authority to ensure compliance and accountability

Although the strategy will require that we “do more” on behalf of the Organization, it provides a roadmap for accomplishing our objectives “with less.” We have taken on the mandate from Member States to align ICT with the core work of the UN, strengthen central control and governance, reduce fragmentation, increase collaboration and deliver enterprise-wide solutions. 

Key Resources

 

Unite - a global ICT brand

"Unite" is Information and Communications Technology (ICT) for a stronger, more effective United Nations. A key component of the strategy is uniting as a global workforce, to deliver enterprise solutions and standards.

We believe that when United Nations personnel are supported by modern tools and processes and collaborating across boundaries -- the whole world benefits.